Shipping Policy
Last updated: 1 July 2025
At Designs by Chichi, we aim to make your shopping experience smooth, reliable, and transparent. By placing an order, you agree to the shipping terms outlined below.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
During high-volume periods or public holidays, processing may take slightly longer.
2. Estimated Shipping Times
Shipping times vary depending on your location, carrier performance, and customs clearance.
-
Domestic (UK): 3–7 business days
-
International: 6–12 business days
Please note: These are estimated delivery windows. We are not responsible for delays caused by carriers, customs, weather conditions, or any factors outside our control.
3. Shipping Methods & Carriers
We work with trusted third-party carriers to ensure the safest and fastest delivery possible.
Tracking details will be provided when available.
Designs by Chichi is not liable for:
-
Carrier delays
-
Lost parcels
-
Tracking inaccuracies
4. Shipping Costs
Shipping fees are automatically calculated at checkout.
Free shipping promotions may apply when offered.
All shipping rates are subject to change without notice.
5. Risk of Loss or Damage
Once your order is handed over to the carrier, the risk of loss, damage, or theft passes to the customer.
We are not responsible for parcels lost or damaged during transit.
6. Customs, Duties & Taxes
For international orders, customers are responsible for any:
-
Import duties
-
Customs fees
-
Taxes
We are not responsible for customs delays.
7. Incorrect Address or Delivery Issues
Please ensure your shipping address is complete and accurate.
We are not responsible for:
-
Delivery delays
-
Lost parcels
-
Additional charges caused by incorrect addresses
Reshipping fees may apply if a package is returned to us.
8. Order Changes & Cancellations
Once an order is placed, changes or cancellations cannot be guaranteed.
For urgent requests, contact us immediately at:
📧 chichi.collaborations@gmail.com
9. Force Majeure
Designs by Chichi is not responsible for delays caused by events beyond our control, including:
-
Natural disasters
-
Strikes
-
Carrier disruptions
-
Government restrictions
10. Contact Us
For any questions regarding shipping or delivery, please reach us at:
📧 chichi.collaborations@gmail.com
